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Terms and Conditions

Welcome to WatAdventure and out mission is to help you create the most inspiring and brilliant personalised book for your child. We have set out below our terms and conditions which will help you understand how we operate.

WatAdventure Publishing Ltd.

Our website is shop.watadventure.com and is operated by WatAdventure Publishing Ltd. who are registered as a company at 9 Highcrest Grove, Tyldesley, Manchester. England. M29 8GH. You may contact us regarding these terms at info@watadventure.com

Definitions

"Terms and Conditions" refers to the terms and conditions set out in this document.
"Buyer" means the person named on the order;
"Contract" means the order and the order confirmation;
"Faulty" means afflicted with an error or defect; imperfect or defective;
"Order" means your order for a product from the website;
"Seller" is the company WatAdventure Publishing Ltd. registered in the UK at 9 Highcrest Grove, Tyldesley, Manchester. England. M29 8GH

Access to this website and how you use it

You are forbidden from using this site in any improper or unlawful manner or in breach of any legislation or license that may be applicable to you. You agree to comply with all necessary instructions that we may give you regarding use of the Site.

Upon ordering, you acknowledge that we may review your order, and it’s Content, to ensure it adheres to these Terms and Conditions and our guidelines. We may refuse to proceed with an order on any occasion we believe that the Terms and Conditions and or guidelines have been breached.

Our Property Rights and Rights of Use

All intellectual property rights in relation to:

Patents
Registered and unregistered trademarks and service marks
Domain names
Utility models and design rights
Copyrights
Database rights
Photo rights
Rights to software and all code

All content on this website is owned by the Seller (WatAdventure Publishing Ltd.) and or its licensors.

The content of the website may be used for your personal, non-commercial purposes only and may not be copied, altered, reproduced, modified, redesigned, republished, distributed, exhibited, transmitted, or sold in any form whatsoever, in whole or in part, and you may not remove any copyright notices or other proprietary designations that are part of the website's content.

Orders and Specifications

To place an order your must follow the instructions on the site, completing the necessary steps to create a product or add a product to the checkout. All products may be purchased if they are available and your order has been accepted by us on our Site. We may refuse, cancel or refund any order at any time.

It is your responsibility to check your order for any inaccuracies with regards any input you may have had, including personalisation features (eg: child’s name, their avatar). Our site creates a live preview of your order exactly how it will be manufactured. It is your responsibility to notify us by email if you have submitted any orders with inaccuracies, and if possible, we may be able to amend or cancel your order prior to manufacturing. We will not be held responsible for any orders which contain errors created by you, and we will not refund or replace.

If you received an order which has inaccuracies which were not your responsibility, this will be classes as a Faulty order and will be liable for a refund or replacement.

Due to different display settings on certain monitors or screens, the colours of your order may not exactly match what you saw on the screen. Each personalised product is created individually and may contain slight changes in ink, paper and overall manufacturing from what is advertised and displayed on our Site.

We reserve the right to change a product in any way and remove it from sale at any time without informing you.

Payment and Pricing

We may alter the price of a product at any time before you place an order.

Prices of the product, shipping costs and other necessary charges will be clearly displayed in the subtotal of the checkout page of this Site. Any discounts will be displayed at checkout and may not be displayed before.

Discount codes may be issued by ourselves from time to time, and these must be accurately inputted at the Checkout in order for the subtotal to be changed.

Once an order has been submitted and completed, an email notification will be sent to the email entered at checkout. It is important to enter a genuine email address accurately to ensure you receive order confirmation which may include delivery status, order status and discount codes.

We accept payment via Stripe and PayPal.

All products listed on our Site are paid for via an external payment service provider. You will be asked to provide your payment information to this external payment service provider. You may also be required to accept additional terms and conditions regarding the use of each service. We cannot assume any liability arising out of or in connection with your use of any such external payment service provider and, to the extent permitted by law, hereby exclude such liability.

On occasion, it is possible that some products on our site may be listed with an incorrect price. If you complete an order with an incorrect price, we will terminate the order and refund you any monies paid. We are not obliged to fulfill orders which are incorrectly priced.

Upon completing an Order your debit card, bank card or credit card will be debited the amount stated immediately. It is your responsibility to ensure all payment details submitted via us are accurate, and you have sufficient funds in order to complete the purchase.

Manufacturing

Our personalised products are manufactured bespoke to the specifications submitted via the Order. For our personalised books, the process involves:

File checks
Printing
Manufacturing of cover
Binding
Curing
Packing
Dispatch

We aim to dispatch orders within 5 working days but from time to time this may not be possible.

As our books are made using glue, it is essential that the book is not opened within 24 hours of having been bound. This process is unique to personalised books which is why they take a little longer than standard products to dispatch.

Delivery and Acceptance

Our products are delivered through a third party fulfillment service who are responsible for picking, packaging and dispatching your order.

We deliver to the UK, Europe and the Rest of the World. Our delivery prices may vary from country to country.

We deliver our products either by Royal Mail or DHL. We are not liable for any loss or expense caused by any delay incurred once the Order has been dispatched.

If you order more than one product, we reserve the right to dispatch them at different times and / or in different packaging.

Upon receiving your product, you must inspect it for any damage. If the parcel is damaged, you must sign the parcel as damaged and return to us via the return address. If you opened a damaged parcel, we cannot refund your order.

If you are not able to receive your delivery, it may be attempted to be delivered to you up to TWO occasions, or left in your local sorting office. If you willingly fail to collect your Order we are under no obligation to refund you.

Risk and Property

Once your Order has been delivered to the address stated on the order completion page, You take full responsibility of the order with regards to the risk of loss and deterioration. Notwithstanding delivery and passing of the risk in the Order, property in the Order will not pass from Us to You until We have received full payment of the Price and all other sums which are due, owing or payable by You to Us in respect of the Order or any other Order between You and Us.

Returns, Refunds and Cancellations

We will refund your Order in any of the following circumstances:

  • You have failed to receive your Order within 30 days of the Order being completed.
  • You receive your Order and it is defective or damaged.

In the case of your Order being defective or damaged, we request that you register the problem with us within 24 hours of receiving the order. If you fail to register the problem within 24 hours, we cannot guarantee a refund or replacement will be offered.

In the case of your item being defective, please email us at info@watadventure.com and, to make the process as swift as possible, include your order number and any relevant details. We will offer a refund or replacement of your order if your Order is defective or damaged.

If you choose to accept a replacement item, we will remake the Order as per your original specifications, and the new Order will be subject to the standard manufacturing and dispatch times.

If returning a defective item, it must be sent in its original packaging. Therefore, please retain original packing where possible.

Your statutory rights are unaffected by this provision.

Disclaimer and limitation of liability

We make every effort to ensure that all information on this site (“Website Content”) is accurate, we are unable to guarantee its accuracy or completeness. We reserve the right to make alterations, updates, changes to products, pricing and any of the Website Content at any time. When you visit the website, the content may be out of date and we will make no guarantees of commitments to update any content. We will always make reasonable efforts to ensure all Website Content is accurate and up to date, and that the website functions as it should. We are not responsible for any third party content in terms of its accuracy, completeness, reliability or whether it is up to date.

Unless otherwise provided in these terms and conditions, this website and the Website Content displayed on it are therefore in their present condition and without any express or implied (by customary, custom, legal provisions, etc.) representations or warranties of any kind. To the extent permitted by law, we disclaim all other terms, conditions, warranties, and representations (including, without limitation, any implied warranties as to the suitability of the website or the Website Content for any purpose). Website Content will not violate the rights of third parties.

We make no representations that the website or any of its content will be error-free, meet your requirements, that errors will be corrected, and that the Site of the Server will be free of viruses, malware or any other form of harm. We cannot guarantee that this website or Content will meet your needs. We make no warranty with regards the accuracy, completeness or timeliness of any of the Website Content.

We will not be held responsible for the security of the Website, its Content or its service. We will not be held responsible for any loss or corruption of material or content from the site, any material in transit or loss or corruption of any data once downloaded onto a computer system.

Liability

We warrant that all orders placed, and any products received in physical or digital form will be of a reasonable and satisfactory quality suitable for the purposes for which they have been supplied.

As permitted by law, we disclaim all other express or implied representations, terms or warranties (as may be implied by common law, etc.)

Liabilities for any losses incurred as a result of us breaching this Contract will be strictly limited to the net value of the purchase price of the product excluding any relevant taxes, delivery rates any any other associated costs.

You expressly agree that you are using this website and Website Content at your own risk.

Subject to the above, you agree that we cannot be held liable in any of the following cases:

  • In the cases of immediate losses, claims or damages.
  • For any indirect losses, claims or damage including any punitive, special, incidental or consequential damages of any kind that are not directly related to the incident which is subject to the cause of the claim.
  • In the event of loss of profit, loss of savings or falsification of data (indirect or direct), regardless of whether they are the result of contract liability, tort, strict liability or directly or indirectly
    • From any use of this website or Website Content
    • Form any of these Terms and Conditions
    • From any of the products
    • In the circumstances of delay, or failure in the use and function of this website of the Website Content, services irrespective of the period of time in which they were unavailable.
    • From any use or reliance on the website, Website Content or any other information, digital materials, software, products, materials, services, artwork assets (digital and photographic) obtained through the website, in all cases if we have been forewarned of the possibility of such damage or loss.

We shall not be held liable for any loss, expense (including loss of profits) or damage as a result of directly or indirectly from the default fulfillment of the principal obligations under these Terms and Conditions if as a result of events or circumstances which are beyond our control, including; labour disputes, strikes, power failures, breakdown, state action and force majeure, and Act of God.

Laws applicable in your country of residence may not allow the limitation, exclusion of liability or consequential or inconsequential damages, and therefore the above limitation or exclusion may be inapplicable to you.

Due to inherent risk of using the Internet, we will not held responsible for any damage, virus attack, malware or any other form of harmful content or action which may affect your device as a result of using this website. You expressly agree that any content downloaded from this Site onto your device or computer system is done at your own risk, and any damage caused as a result (including damage to your computer system or loss of data) is your responsibility.

Indemnity

You agree to indemnify, and keep indemnified:
Us and Our Parent companies, subsidiaries, affiliates and each of our respective officers, directors, employees, owners, agents, contractors, partners, information providers and licensors harmless from and against any and all claims, damages, liability, demands, losses, costs and expenses (including legal fees) (whether or not foreseeable or avoidable) incurred or suffered by any of such parties in addition to any claims or legal proceedings arising out of or in connection with your use of the Site, the Site Content or the services provided through the Site, your behaviour in connection with the Site or services provided or with other users of the Site, any purchases, transactions, dealings or arrangements with any third party via the Site or on a third party site, or any violation of these General Terms of Use or of any law or the rights of any third party.

Privacy and Data Protection

We will only use personal information which has been collected about you in accordance with our Privacy Policy. As such these policies form part of these Terms and Conditions, and therefore by accepting these Terms and Conditions, you also consent to the terms stated in our Privacy Policy.

Governing Law

This agreement shall be made under the laws of England and subject to the jurisdiction of the courts of England and Wales.